Dear Valued Customer,
Dish will accept returns for the following reasons only:
If you are looking to submit a return for a reason other than what has been outlined above, please contact your sales representative. Please note that all credit notes for returned goods will be issued at the manager’s discretion.
Manufacturing defects must be reported within 90 days of invoicing or your claim will be denied.
Fabric defects must be reported within 90 days of invoicing or your claim will be denied.
Shipping errors must be reported within 30 days of invoicing or your claim will be denied.
Absolutely no returns from previous seasons. Discounted items are treated as a final sale.
The following guidelines must be followed in order for your credit request to be processed:
All return authorization requests must be faxed or e-mailed; no authorizations will be issued over the phone.
A valid RA # must accompany and be clearly labeled on all returns (exception: online orders).
Once issued, return authorizations are valid for a period of 2 weeks. Goods must be received by our warehousing staff by this deadline.
All returns must include a list of contents.
Returns are to be shipped via regular ground or as arranged by Dish Jeans customer service. The freight charge for expedited packages will be not be credited.
All goods must have original Dish tags.
Any store labels (price tags, stickers) must be removed prior to shipping.
A 15% restocking fee will be applied to all non-defective/non-shipping error returns.
Freight for non-defective/non-shipping error returns will be covered by the customer.
Please direct any additional inquiries to Dish Jeans customer service.